Hello there, @uniformity.busin. I'm here to share information about reconciling a sales tax payment in QuickBooks Online (QBO).
If a transaction is already marked as reconciled in the bank register, it will not show on the Reconciliation page when reconciling the account.
However, if you wish to include it when reconciling your bank account, you can unreconcile the transaction. Here's how:
- Go to the Gear icon and select Chart of Accounts.
- Locate the account and click View Register.
- Select the transaction to expand the view. Click under the checkmark (✔) icon until the letter R disappears and the box becomes blank.
- Read the prompt message and select Yes if you wish to confirm.
- Click Save.
Additionally, I'll share these references as your guide in case you encounter issues when reconciling in QBO:
- Fix issues for accounts you've reconciled in the past in QuickBooks Online.
- Fix issues the first time you reconcile an account in QuickBooks Online.
Feel free to visit us again in the Community if you have other concerns about reconciliation. Our team is always available to assist you. Stay safe, and have a good one.
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