How do I add my Navy Federal Business Bank Account? When I log into my personal acct, the Ditale Acct isn't showing up.

Good day, @ditaleoutdoors-.

I'm here to help you figure this out and connect your account to QuickBooks. 

Here are a few possible reasons why you can't connect to the bank and how to fix them:

• Some banks have multiple names on our list. You might want to check and select the correct one or try all possible links.
• The bank may not be a participating bank. You can contact the bank to request if they can establish a relationship with Intuit. 

Additionally, did you get any error messages during the connection process? If so, can you share it with me so I provide you further help in connecting your account? Any additional info would be much appreciated. 

In the meantime, you’ll want to manually upload your bank transactions to your account. Let me guide you how:

1. Go to the Banking menu and select Upload transactions.
2. Click Browse and choose the file you downloaded from your bank.
3. Select Next.
4. In the QuickBooks account drop-down list, select the account you want to upload the transactions into and select Next.
5. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks, click Next.
6. Choose the transactions you would like to import, then select Next.
7. Click Yes.
8. When you're ready, select Let's go.

Once that your transactions are in QuickBooks, it's time to match and categorize them. 

Let me know if you have any other concerns managing your bank feeds. I’ll be around ready to help you. Take care and keep safe.

@-ditaleoutdoors- 

Utilize the trial version of SlickConnect to isolate the issue. If the same error persists, your bank is the problem.

https://www.moneythumb.com/?ref=110

UPDATE: SEPT 2021

I am a Navy Federal Business User with multiple accounts and have an external bookkeeper that does my administration. 

Issue Part 1: It needed constant re-authorizations to get balances and sometimes would not connect at all or lose connectivity constantly.

Solution Part 1:

(1) You MUST call the "Digital Services Department" (Tel: 888-842-6328) other departments do not have access to the options needed OR do not know how QB works. 

(2) Ask the Rep to set accounts to "BYPASS 2 STEP VERIFICATION FOR ONLINE BANKING" - This option is ONLY visible and AVAILABLE to this department!

(3) Verify while on the phone that you can now Sync without constant "Re-Authentication" by hitting the accounts Update button.  DO NOT HANG UP UNTIL YOU CAN DO SO...the change is near-instant. 

Issue Part 2: The Digital Services Department Rep also discussed another issue that keeps accounts from Sync via 3rd party connections.  The Security Questions for your account are sent to you on a RANDOM schedule.  If by chance the 3rd party app does not "pass" your security questions to you, the bank authentication goes on a "loop".  Because you cannot answer the questions, because 3rd party cannot pass them to the screen for you to answer, it will block you endlessly.

Solution Part 2: SAME AS SOLUTION 1

Hope this Helps many with Navy Federal...Please hit the CHEER button so the answer comes up for fellow members.

Having the same issue. The problem is that when I login to my bank website, it initially loads my non-business accounts. I have to choose my business account from a drop down menu. It appears that Quickbooks doesn't have the capability to see the extra accounts behind the drop down menu. Quickbooks only loads the accounts that initially load just as if I'm logging into my banks website. Quickbooks does not have a sub-account feature or a drop down menu to get into the business accounts deeper in the system. 

The solution is to ensure you have a DIRECT login only for your business accounts. Use that login to connect to Quickbooks.