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sheila30
April 29, 2020
Question

How do I apply a chargeback from a client, then how do I apply once it is reversed. I have all of my paperwork with proof they received our product?

  • April 29, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

JasroV
JasroV
April 29, 2020

No need to worry, @sheila30.

 

You can easily create a Refund receipt for your client who asks for a chargeback. Here's how:

 

In your QuickBooks Online (QBO) account:

  1. Click the + New button
  2. Select Refund receipt or Give refund.
  3. Choose a client you want to refund from the Customer ▼ drop-down.
  4. Select the bank you deposited the payment for the invoice from the Refund From ▼ drop-down
  5. Add all products or services the customer returned in the Product or service column.
  6. Ensure to fill in the details for the refund, then select Save and close.

Here's an article you can read for more details: Record a customer refund in QuickBooks Online

 

Additionally, you can check our Income and expenses page for future reference. From there, you can read great resources that can guide you in managing your income efficiently.

 

You're always welcome to post here anytime. Our Community page is always open. Have a great day and keep safe!

B
beesrvresort
November 13, 2020

How can this be done in QB 2019 desktop?

R
ReymondO
November 13, 2020

I'll help you record the chargeback your customer has requested in QuickBooks Desktop (QBDT), @beesrvresort.

 

There are two ways of how you can do this in QuickBooks. One is to process the transaction as a refund, and the other option is to record it as a business expense by creating a check. 

 

Here's how to create a refund: 

 

  1. Click the Customers menu.
  2. Choose to Create Credit Memos/Refunds.
  3. Select the name of the Customer: Job.
  4. Enter the credit memo details and then click Save and Close.
  5. Choose Give a Refund, then click OK.

 

Then, use the same bank account you use in recording the original transaction. This way, you can link it to the right account in QuickBooks. After this, click OK.

You can also follow the steps in this article to record chargeback by creating a check in QBDT: How to write check in QuickBooks.

 

Additionally, you can look over this article for more info about how to payback or handle your customer's credits in QuickBooks: How to create a credit memo or refund check in QBDT for Windows.

 

If there's anything else you need help with QuickBooks, feel free to reach out to us. Have a great day, and keep safe.

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