Skip to main content
A
andrea_koahawaii
January 11, 2024
Solved

How do i completely undo a reconciliation? i have accountant view, so i believe i should be able to do this.

  • January 11, 2024
  • 1 reply
  • 0 views
our previous accountant incorrectly bulk reconciled over a year of transactions. i need to undo this and start over reconciling from day one.
Best answer by MirriamM

Hello there, Andrea.

 

Allow me to join the thread and provide additional details on how you can undo your client's reconciliation.

 

To start, you'll have to locate and open your customer's QuickBooks Online company using the login in QuickBooks Online Accountant. Then, once you're in their company file, follow these steps:

 

  1. In the left menu, click Banking or Bank transactions.
  2. Select the Reconcile tab.
  3. Click the History by account link found at the upper right hand.
  4. Choose the account you want to reconcile and date range from the dropdowns.
  5. Locate the reconciliation on the list.
  6. Select View report to open the Reconciliation Report.
  7. Review any discrepancies and changes your client wants to make.
  8. When ready, select the dropdown ▼ in the Action column.
  9. Select Undo.
  10. Click Yes and then Undo to confirm.

 

For more details on how to undo reconciliations for your clients, see this article: Undo a client's reconciliation in QuickBooks Online Accountant.

 

For future reference, here's a great resource to help you close out your current year and prepare for the new year in QuickBooks with your accountant: Year-end guide for QuickBooks Online.

 

Let me know if you have any other concerns or questions about reconciliation. I'm here to answer them for you. Have a great day!

1 reply

R
ReymondO
January 11, 2024

Hey there, andrea.

 

I'd be glad to share the steps on how to undo your reconciliation in QuickBooks Online (QBO). Here's how to edit and unreconcile your transactions:

 

  1. Go to Settings ⚙, then Chart of accounts.
  2. Find the account that has the reconciled transaction. Then select View register.
  3. Find the transaction. If the transaction is reconciled, you’ll see an “R” in the checkmark ✔ column.
  4. Select the transaction to expand the view.
  5. In the checkmark ✔ column, select the box with the “R” until the box is blank. This removes the transaction from the reconciliation.
  6. Click Save.
  7. Close the account register.

 

Please take note that we can only undo one transaction at a time. If you have an accountant with a QBOA account, you can reach out to them so they can undo your entire reconciliation.

 

Once done, you can now reconcile again your accounts so they always match your bank and credit card statements.

 

For our reference, we can bookmark this link: Learn the reconcile workflow in QuickBooks. This will provide us with links on how to handle reconciliation starting from checking its opening balance, to fixing, and editing completed reconciled transactions.

 

If there's anything else I can help you with, aside from reconciliation, please let me know by leaving a comment below. I'd be more than willing to lend you a hand.

A
andrea_koahawaiiAuthor
January 12, 2024

This isn't feasible for the number of transactions we have.  I need to know how to undo the entire reconciliation.  In the help, it indicates "your accountant" can do this and i am the accountant with accountant view. how do i navigate to this functionality?

Terms & ConditionsAccessibility statement