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M
mosheavda
December 23, 2018
Question

How do I delete bank transactions that were downloaded twice

  • December 23, 2018
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

A
Anonymous
December 24, 2018

Hi mosheavda,

 

I can help you delete these duplicates. 

 

If the transactions are still showing in the For Review tab: 

  1. In the left navigation tab, click on Banking.
  2. In the For Review tab, select the duplicate transactions. 
  3. Click on Batch actions and select Exclude Selected. 
  4. In the Excluded tab, check the boxes for these duplicates.
  5. Click on Batch actions and select Delete.

If these duplicates are already accepted/matched, here's how:

  1. In the left navigation tab, click on Banking.
  2. In the In QuickBooks tab, select the duplicate transactions. 
  3. Click on Undo.
  4. In the For Review tab, select the duplicate transactions. 
  5. In the Excluded tab, check the boxes for these duplicates.
  6. Click on Batch actions and select Delete.

Then, you're good to go. Let me know if you need anything else. 

    C
    CharleneGSC
    April 1, 2021

    I followed your instructions to delete a duplicate transaction imported from my bank, but once I update my banking transactions the transaction I just deleted keeps on appearing.

    Why does this happen and how can I get rid of it?

    G
    GlinetteC
    April 1, 2021

    I can help you get rid of the unexpected behavior, CharleneGSC.

     

    Once transactions are deleted, they should no longer appear on your banking page. There are times that your browser is full of frequently-accessed page resources, causing QuickBooks Online (QBO) to act strange. 

     

    We can do the basic troubleshooting steps to fix this. Access your QBO account using a private browser and try deleting duplicate transactions from there.

     

    You can refer to these shortcut keys:

    • Press Ctrl + Shift + P for Internet Explorer or Firefox.
    • Press Ctrl + Shift + N for Chrome.
    • Hold down Command + Shift + N for Safari.

    If it works, go back to your regular browser and clear the cache to speed up the loading process of the QBO website and for the system to start fresh. Otherwise, switch to another browser if the issue persists.

     

    I'd appreciate it if you'd update me on how the steps work. If you have any follow-up questions, do let me know. I'm here to help.

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