How do I find a missing deposit that is showing up as deposited on the customer's accounts? It does show up in the register.

Welcome to the Community, rowdencrane-gmai. I appreciate your detailed information.

When accessing a register, you can set filters for which transactions you want displayed. It's possible this may explain why you're not seeing a particular deposit.

Here's how to change or remove filters:
 

1. From the Chart of accounts screen, find an account and click its View register option.
2. Hit your Clear filter/View all link. This can be found above the column headers.
3. Check your Funnel (Filter) icon above the Date column.
4. Set the filters to All, or whatever you'd prefer for them to be.
5. Select Apply.

If it's still not appearing, it could be linked to a different account register. You can search for it in other accounts.

It's also possible your transaction wasn't deposited yet. If so, you can make a bank deposit for it.

I've also included a detailed resource about working with the chart of accounts which may come in handy moving forward: Learn about your chart of accounts

Please feel welcome to send a reply if there's any additional questions. Have a lovely Tuesday!