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December 3, 2023
Question

How do I find a payment was received by my bank from Quickbooks, but did not credit to any account. I’m trying to find out who it belongs to.

  • December 3, 2023
  • 1 reply
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Online payment

1 reply

MariaSoledadG
December 3, 2023

Let's make sure payments are credited to your account successfully and find out the customer who's funds aren't credited, Mize. 

 

Deposit speeds depend on the product you're using and the payment type. Standard deposits are processed daily except for Sundays, Thanksgiving Day, and Christmas Day. Instant Deposits are processed every day of the year with no exceptions. 

 

 If you process payments in QuickBooks Online, you can check the status of processed payments from QuickBooks Online. Here's how:

 

  1. Sign in to QuickBooks Online.
  2. Go to Get paid & pay and select the Deposits.
  3. Select the bank deposit you want to review.

 

For all other products, you can go to the Merchant Service Center. This keeps a complete record of your payment activity from all of your QuickBooks products.

 

  1. Sign in to the Merchant Service Center.
  2. From the homepage, select Activities & Reports and then Deposits.
  3. Select the date range in the Dates field.
  4. Select Search.

 

This lists all your daily deposits, when we put them in your bank account, and the totals. 

 

In connection to this, you can run a Deposit Detail report in your QuickBooks Online (QBO) account so you'll know exactly who made the payment. Here's how:

 

  1. Go to the Reports menu. 
  2. Search for the report.
  3. Select the correct Report period, then click Run report.

      

By reviewing this report, you can easily keep track of all your daily deposits and the exact date when they were credited to your bank account. Moreover, the report provides you with a clear understanding of the total amount you have received, allowing you to better manage your finances and plan for the future.

 

Moreover, you may need to review our accounts o make sure they match your bank and credit card statements. Go through this article for reference: Reconcile An Account In QuickBooks Online.

 

Let me know if you have any questions when receiving payment. We're always right to provide you with the information you need and assist you better.