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usersticel
March 2, 2021
Question

How do I find where a payroll deposit went, it never made it to the account it was suppose to go to

  • March 2, 2021
  • 1 reply
  • 0 views
The bank that it was to be deposited in changed names and routing numbers, I cannot find the routing number that it went to but I can see where it went thru the bank

1 reply

MJoy_D
MJoy_D
March 3, 2021

Let me help you find this payroll deposit, @usersticel.

 

To help you find this payroll deposit, I suggest reaching out to our Customer Support. They can contact the receiving bank and trace the transaction in a safe and secure environment. 

 

You can contact our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

 

  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us with some information about your concern.
  3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
  4. You'll now be provided options on how to connect to our Customer Support.

 

See the contact the QuickBooks Online Customer Support team article for more information. 

 

Here’s everything that you need to know with the bank account your direct deposit and payroll taxes is withdrawn from: Change your payroll bank account.

 

Get back to me if you need further help with direct deposit, and I'll be sure to get back to you. Take care and have a great rest of the day!

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