How do I fix a bank reconciliation has been off since Jan 2024. There are two invoices on the reconciliation change report, I just do not know how to fix this?

Thank you, Kristyn, for bringing this to our attention. I'm here to help you resolve your reconciliation discrepancies and provide some insight into the Print To issue in QuickBooks Online (QBO).

Firstly, May I know what note is in your Change column? because the Reconciliation Change report typically displays bank transactions and not invoices. If there are invoices in the report, it indicates that the transactions in concern contain items using the bank account as an Income account, which is unusual but achievable in QBO.

In addition, since you mentioned that your invoices cleared the bank reconciliation in January, they were most likely unreconciled. To resolve this, you can just mark them as reconciled again, or you can go through each item and replace the assigned income account with an income category to make them disappear from the reconciliation change report.

To check the items being used:

1. On the Reconciliation Change (RC) Report, click one of the invoices.
2. Take note of the items, and close the invoice to return to the RC Report page.
3. Click the other invoice and take note of the items.
4. Close the invoice.

To change the income account of the items:

1. Click one of the invoices in the reconciliation change report.
2. Take note of the items and go to the Gear Icon
3. Select Product and services and find the product/service you need to update.
4. Click Edit on the right under Action.
5. Scroll down and under the Income account, select the appropriate account.
6. Once done, select Save and Close.

On the other hand, to resolve the To Print issue, you can review the invoice again and remove the Print Later so it will not appear.

In the event of any discrepancies in your reconciliation and you need to bring in older banking data to QBO, refer to the links below for detailed instructions.

• Fix issues the first time you reconcile an account in QuickBooks Online
• Manually upload transactions into QuickBooks Online

Please don't hesitate to ask if you have any further questions about your bank reconciliation discrepancies or the Print To issue. I'm always here to help, Kristyn. Take care.