How do I fix a payment that went through but bounced back because my deposit checking account had changed? The payment shows paid in Quickbooks. What do I do?

I'm here to assist you with handling a bounced payment from a customer, @rutledge-publish.

It's important to note that the steps involved in this process can be complex. If you're unsure about any of the steps, it's advisable to get in touch with your accountant. They're experienced in handling such situations and can guide you through the process. If you don't have an accountant, you can find one by clicking on this link: https://quickbooks.intuit.com/find-an-accountant/.

Here's what you'll need to do:

• Display the deducted amount of the customer's check from your bank balance.
• Indicate the fee charged by the bank.
• Mark the customer's invoice as "open" and unpaid.
• Charge your customer a fee for the inconvenience (this is optional).
• Send a statement to inform the customer of the amount owed for the original invoice and any fees.

Then, you can record the bounced check using an expense or a journal entry, depending on what works best for you. 

For reference, you can visit this article: How to record customers' bounced checks using Accounts Receivable.

In case you want to merge multiple transactions into a single record, you can check out this article for more guidance: Record and make bank deposits in QuickBooks Online.

Please let us know if you have any follow-up questions regarding bounced payments. The Community is always around to help. Stay safe!