How do I get real help with reconcile, like I did before ? real human help. do I have to buy a more premium service ?

Welcome to the Community, ryfastudio.

Once you subscribe to QuickBooks Online (QBO), the technical service is free. 

Before I hand you over to our support, allow me to share some articles that may help you with the reconciliation process.

Here's a guide for instructions on how to fix common issues when reconciling: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.

In addition to that, you visit these links about reconciliation in QBO:

• Reconcile an account in QuickBooks Online
• Learn the reconcile workflow in QuickBooks

Here's how you can reach us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our contact information. Click on the QuickBooks Online (QBO) drop-down to see the most updated support schedule: Support hours and types.
 

The Community is always open if you have other questions with reconciliation. I'll be around to help. Wishing you a great day ahead.