I want to make sure you're able to undo the QuickBooks cash account, @userlane-joann.
If you mean you'll want to close your QuickBooks Cash account, make sure the balance is $0. You can either use your remaining balance or have it transferred to your external bank account. Once the balance $0, I recommend reaching out to our Payments Support team. They'll be able to pull and review your account. After that, they can already assist you with closing the QuickBooks Cash account.
If you want to undo a reconciled period, you can do so if you're using a QuickBooks Online Accountant. Otherwise, you'll want to invite an account and let them do the process.
Here's how:
Go to the Gear icon and then choose Manage Users.
Select the Accounting firms tab, and click the Invite button.