How do we retrieve the information from Bank America? we switched to quick books as required and now all the previous information is not there

I've got you covered, @sstrauss50-veriz.

When you switched to QuickBooks Online (QBO), you'll need to export your payroll data from Bank of America. This way, all of your employee's payroll information will show in your QBO payroll account. To do so, you'll have to set up a connection between Bank of America/IOP and QBO. For the detailed steps and information, feel free to check out the article: Setup export of IOP data to QuickBooks Online (QBO).

You might want to learn more about how to get started with payroll in QBO. Here's an article you can read for more guidance: Get started with Payroll.

I'm still open to your replies if you need more assistance processing payroll in QBO. Have a great day ahead!