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josie-ubuntutrav
Jul 18, 2022 4:39 PM UTC
Solved

How do you change the customer that a deposit has been allocated to. Everytime i go into the deposit and change it, when i save it just reverts back to the original?

I am just trying to change the customer that a deposit is allocated to, but everything I open the deposit and change the customer, when I save it just reverts back to the original.  Any ideas?
TirzahCAnswer
Jul 18, 2022 6:10 PM UTC

I'm here to help you get back to business and able to successfully change the customer's deposit, josie-ubuntutrav.
 

Have you tried performing some browser troubleshooting steps to fix this? If not yet, you can follow these steps. First, log in to your account using a private browser. There are times that the browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. To use a private browser, here's how:

 

  • Google Chrome: Ctrl + Shift + N
  •  Microsoft Edge: press Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

 

To learn more with making bank deposits, you can read through here: How to Record Bank Deposits in QuickBooks Online.

 

Let me know how these troubleshooting steps help. I'll keep an eye out for your response.

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2 replies

TirzahCAnswer
Jul 18, 2022 6:10 PM UTC

I'm here to help you get back to business and able to successfully change the customer's deposit, josie-ubuntutrav.
 

Have you tried performing some browser troubleshooting steps to fix this? If not yet, you can follow these steps. First, log in to your account using a private browser. There are times that the browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. To use a private browser, here's how:

 

  • Google Chrome: Ctrl + Shift + N
  •  Microsoft Edge: press Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

 

To learn more with making bank deposits, you can read through here: How to Record Bank Deposits in QuickBooks Online.

 

Let me know how these troubleshooting steps help. I'll keep an eye out for your response.

    josie-ubuntutravAuthor
    Jul 19, 2022 9:33 AM UTC

    Thanks so much for the advice!

     

    The private browser didn't work, but I normally work in chrome and when I opened QuickBooks in Microsoft Edge it worked!

     

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