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dogguc-hotmail-c
November 7, 2022
Question

How do you delete a product or service in your quickbooks online account.? All it does is let you add. I want to delete

  • November 7, 2022
  • 4 replies
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4 replies

RCV
November 8, 2022

Let me help you delete the product or service item in QuickBooks Online (QBO), dogguc-hotmail-c.

 

The option to delete a product or service item is unavailable though an item was not used on any transactions. However, we can inactivate it, so it'll not be listed on reports and transactions. If the item was incorrectly entered, you still have the option to edit it. Let me show you how:

 

  1. Go to the Sales menu and select Product and Services.
  2. On the right side of the search field, click the filter icon.
  3. From the Action dropdown, select Make inactive. 
  4. Press Yes to confirm.

 

To reactivate an item later on, just follow the steps below:

 

  1. Go to the Gear icon in the top menu.
  2. Choose Products and Services.
  3. Select the Filter icon.
  4. From the Status dropdown, tap All and then, Apply. This shows you all of your active and inactive items.
  5. Find the product or service that you want to reactivate.
  6. From the Action dropdown, press Make active.

 

Here are a few articles that will help you manage your product and services:

 

 

Let me know if you have follow-up questions or concerns about setting up product and service items you buy and sell. I'm always here for you. Take care and have a great day ahead.

mcquaded
June 3, 2023

Your instructions do not work.  I have accounts that have never been used and I get the same message every time I want to inactive them - this account is used by another product or service.

 

How do we inactive accounts?  This cannot be this difficult!

 

SirielJeaB
June 4, 2023

mcquaded, it gives me great pleasure to welcome you to the Community. I'm glad you reached out to us. 

 

I appreciate you for trying the given process provided by my colleague. However, the instructions above are for products and services inactivation. 

 

If you're referring to the accounts in your Charts of Accounts, it has different steps to inactivate them. Here's how:

 

  1. Click the Gear icon, then select Chart of Accounts.
  2. Locate the account you want to delete.
  3. Hit the Action dropdown button, and click Make inactive.

 

For more detailed information, visit this article: Make an account inactive on your chart of accounts in QuickBooks Online.

 

If you want to reconcile your accounts so they always match your bank and credit card statements, please refer to this article: Reconcile an account in QuickBooks Online.

 

I'm happy to help with your first question in our forum, mcquaded. Click the Reply button below if you have further questions about QuickBooks-related concerns. Have a prosperous year with QuickBooks!

Fiat Lux - ASIA
Fiat Lux - ASIA
November 8, 2022

You can only make it inactive. You can use a 3rd party tool to delete it if it has no historical data.

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