How long does it take for a customer payment using QB Payments to show up on the Deposits sheet or directly in the bank account?

Welcome to the Community space, @kogexx.

If you're new to QuickBooks Payments, your first set of payments may take time to deposit since we're still setting up your account to make sure everything is on point. Your funds should be available in your account within five business days. Once done, rest assured future payments will get into your bank account much faster.

In the meantime, you may want to check the deposit speed of your product. We'll gladly write down the steps to get you going:

1. Access your QuickBooks Online account.
2. On the left navigational bar, click the Gear icon and select Account and settings.
3. Click the Payments tab.
4. Review the Deposit Speed section.

For more details, you can visit this handy article: Find out when QuickBooks Payments deposits customer payments.

If you still haven't received the payments after the said business days, we recommend contacting our Customer Care Team so they can check the status and provide you with the details you need to get through this. Refer to this page for more information: Contact Payments Support.

On the other hand, we're providing this article that contains other details about payment deposits and how you can manage customer payments using the program: Common questions about payments deposits in QuickBooks Online.

It's been a pleasure to have you here today. We're only a click away if you have follow-up questions about QuickBooks payments or need assistance performing tasks inside the program. Feel free to comment below. Stay safe.