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debbieannwentz
May 17, 2024
Question

How long does it take to get a deposit for a customer payment via bank account that is marked as 'delayed'? It's been 6 days and there is no sign that I will ever get it.

  • May 17, 2024
  • 1 reply
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    1 reply

    C
    ChristineJoieR
    May 17, 2024
    I recognize your frustration about the delayed posting payment to your bank account in QuickBooks Online, Debbie.
     
    If you're new to QuickBooks Payments, the first set of payments will be deposited within five business days as we're still getting your account set up. After this initial setup period, your payments will be processed at the regular speed.
     
    Also, deposit speed can vary depending on the product you're using and the payment type you're processing.
     
    Here's how to check it in your QBO account:
     
    1. Go to the Gear icon and pick Account and Settings.
    2. Choose the Payments tab.
    3. Review the Deposit Speed section.

     

    Furthermore, when there's an issue with the transaction, you'll receive email from us with steps to fix the issue.
     
    I'm also adding these resources for your guide while managing your invoice payments:
     

     

    Keep me posted if you still have invoice payment concerns. We are here to support your growing business. Have a great day ahead.
    D
    debbieannwentzAuthor
    May 17, 2024

    Since today is the 5th business day, and the payment is not in my account and still shows as "delayed", don't you have someone who can look at what the problem is?  I keep asking when I will get my funds and I am told that it should be 5 business days, but it is 5 business days, so that answer isn't really a valid answer.

    M
    Maybelle_S
    May 17, 2024

    Let me help with your deposit, debbieannwentz.

     

    When starting to process or receive payment for the first time, it takes five (5) business days to deposit your funds since we're still setting up your merchant account. Once done, your payments will be faster. It would be 1-2 business days for credit card payments and 2-7 days for ACH.

     

    If a deposit is on hold, it indicates a flagged item in the batch, triggering an investigation by our Risk Management Team on your behalf.

     

    A deposit may be on hold for various reasons, primarily from two causes.

     

    • Security concerns with one or more transactions in the deposit
    • The deposit exceeds a predefined account threshold (approved monthly amount or average individual charge)

     

    You can also prevent future holds or reviews by avoiding unusual activities that include: 

     

    • Changes in your average transaction amount or processing pattern 
    • Monthly percentage of different transaction types
    • Excessive Chargebacks.

     

    If a transaction is on hold, you'll receive an email at your Merchant Service Center email address with detailed resolution instructions.

     

    For more details, check this link: Why Are My Funds On Hold?

     

    On your Merchant account, you can track the payments made by your customers for you to review. 

     

    Here's how:

     

    1. Sign in to the Merchant Service Center from a web browser.
    2. Go to the Activity & Reports tab.
    3. Choose Transactions. 
    4. In the Transactions page, click >Show advanced options. 
    5. Go to the Card section and enter the Cardholder name, which is your customer's name. 
    6. Hit the Search button at the bottom.

     

    On that page, all the transactions made will show up.

     

    You can also reach out to our Merchant Support Team. They can review the transaction and give you updates. Here's an article as a guide: Contact Payments or Point of Sale Support.

     

    I'm attaching some articles below which you may find helpful:

     

     

    Fill me in if you have any other concerns about payments. I'll always have your back.

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