Skip to main content
February 29, 2024
Question

How long will I have to wait to receive my money (payments) that QuickBooks processed for me but then closed my account ?

  • February 29, 2024
  • 1 reply
  • 0 views
I received payments Monday and Tuesday and Tuesday afternoon my payment processing account was closed . Here it is Thursday and I’ve to receive my money . How long does QuickBooks hold it for ?

1 reply

February 29, 2024

I appreciate you reaching out to us, michael. Allow me to share details about on-hold payments in QuickBooks Online (QBO).

 

If you receive a payment that is on hold, don't worry. It simply means that we need to review it. If any issues are found, you'll receive an email notification and guided you on the appropriate steps to address them. 

Once you've submitted all the requirements, the review is usually finished within two business days. Then, we'll resume processing the payment. You will also receive an email regarding the closing of your account.

Learn more by reading these articles: 

 

Additionally, I'll share this reference as your guide if you need to return a customer's payment: Void or refund transactions in QuickBooks Payments.

 

If you have any additional questions regarding on-hold payments. You can reach out to our payments support. They have the required tools and expertise to assist you with the payment. Stay safe!