Question

How QB Desktop handles Chase downloads now.

Forum|Forum|3 years ago
September 26, 2022
1 reply
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Recently Chase changed how they download transactions to QB's. I have a credit card account that each person has their own individual number. That being said they are tied to the primaries card. I was instructed to setup the primary account first. Then when setting up the other two cards accounts they are a sub account of the primary. I did this and it worked. I am able to reconcile the account fine BUT, the two sub accounts never go to zero. In my chart of accounts the amount is just accumulating. This gives a false look at what is owed. Can anyone help with this or explain.

QuickBooks Desktop

Rose-A

Let me help you sort this out, smorgan01.

Verifying and rebuilding your data is a good start when it comes to fixing transaction-related issues in QuickBooks Desktop.

To Verify Data:

Click Window at the top menu bar and click Close All.
Go to the File menu.
From the drop-down lists, click on Utilities.
Hit Verify Data.

To Rebuild Data:

Click File at the top menu bar.
Choose Utilities.
Hit Rebuild Data.
You will receive a warning message to backup your company file, press OK.
Tap OK when you get the message "Rebuild has completed".

Once done, go back to your chart of accounts and check the sub-accounts amounts. I'll be sharing with you the links below. We can find more details about handling bank feeds transactions as well as detailed steps in reconciling an account:

Set up or edit bank accounts for Bank Feeds in QuickBooks Desktop.

Reconcile an account in QuickBooks Desktop.

Let me know how it goes as I want to make sure you're all set, smorgan01. I'll be around to keep helping. Have a good one.