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Nick352
October 26, 2022
Question

How to change customer account on a sales receipt once the deposit has been cleared

  • October 26, 2022
  • 1 reply
  • 0 views

We have an Upfront deposit (sales receipt) that was entered towards the wrong customer. The upfront deposit has been entered on the deposit screen and reconciled via bank rec screen. 

 

Usually, if the transaction hasn't been reconciled I simply remove the deposit from the deposit screen, change the sales receipt and re deposit.

 

Since it is has been reconciled , I cannot change the deposit. I simply need to change the customer name from one Debra to another.

 

how would I go about this without messing up the bank reconciliation? once again, the amounts are correct , just the customer account is incorrect. 

 

Thanks for any help!  

    1 reply

    BigRedConsulting
    BigRedConsulting
    October 26, 2022

    Edit the deposit. Remove the row for the receipt and save the deposit.  Edit the receipt and change the name. Then edit the deposit again and add the receipt back to it using the Payments button at the top of the deposit window.

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    Nick352Author
    October 27, 2022

    Thanks for the reply! So this is what I would do under normal circumstances, but in this case the transaction has already been cleared via bank rec. If I delete the line on the deposit screen I'm met with something along the lines of "this transaction has already been cleared, do you want to continue."

     

    Do I just proceed as usual like you said, or are there other steps to make sure I don't mess up the bank reconciliation ?

     

    Thanks again!

     

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