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erik11
February 21, 2021
Question

How to classify ACH transactions that handled clerical errors

  • February 21, 2021
  • 1 reply
  • 0 views

A customer accidentally processed an ACH debit against our bank. After we contacted them, several  weeks later they processed an ACH payment to repay us for the mistaken ACH . How do I classify these bank transactions in QBO?

 

1 reply

MichelleBh
MichelleBh
February 21, 2021

Hello, @erik11.

 

I can help you classify your ACH payments in QuickBooks Online (QBO). 

 

If this is bank to bank process, you can classify that by transferring the money to your account in the Banking tab. 

 

Here's how: 

 

  1. In the Banking page, go to the For review section. 
  2. Locate and click the payment. 
  3. Tap Record as a transfer. 
  4. Pick a transfer account in the drop-down.
  5. Write a short description in the memo (optional).
  6. Hit Record transfer.  

 

After that, you can review your chart of account to see the amount you've transferred. 

 

 

If it's not, you can just match or add the payment. See the sample screenshot below for your reference: 

 

 

For more information, check out this article: Categorize and match online bank transactions in QuickBooks Online.

 

I've also added some articles about handling bank transactions, recording debit card transactions, and other topics. 

 

 

That's it. Please know that I'm just a reply away should you need anything else. Have a great day.

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