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addison5
Mar 29, 2021 11:12 AM UTC
Question

How to disconnect Quickbooks Time?

I used the trial subscription for Tsheets, which is now Quickbooks Time. I decided it didn't work the way I wanted and moved to another way to track time, but my QBO account still thinks I'm using Quickbooks Time. How to disconnect?

18 replies

Jessica_young
Jessica_young
Mar 29, 2021 3:13 PM UTC

Good morning, @addison5.

 

I'm more than happy to assist in getting this integration removed for you! 

 

Note: You'll need to be logged into the Admin account, and be the user that originally installed the integration. 

 

Here's what you'll do:

  1. Once logged into QuickBooks Online, from the left menu, select Apps then My Apps.
  2. Select the Action ▼ dropdown menu, then Disconnect. Note: If you can't find Disconnect in the menu, select Settings, then locate the Disconnect button on the settings page.
  3. Complete the short questionnaire.
  4. Select Confirm Disconnect to remove the app from your company profile.

You can read more on this process by checking out this article: Disconnect an app and change subscription.

 

Let me know if I can help with anything further! Have a fantastic Monday.

addison5Author
Mar 29, 2021 4:13 PM UTC

The app is already uninstalled and disconnected according to the app section. But when I click on the time tab, it still tells me to access through T sheets or quick book time

Jessica_young
Jessica_young
Mar 29, 2021 5:21 PM UTC

Thanks for the update, @addison5.

 

I'm not sure I totally understand.  Are you trying to use the weekly timesheet within QuickBooks Online, without QuickBooks Time? Would you be able to explain a bit more what you're trying to do, and share a screenshot of what youre seeing? This would be really helpful in me determining what are the best next steps.

 

I look forward to hearing from you! 

Airtec Energy
Jun 29, 2021 3:59 PM UTC

Case Number 

[removed]

 

I am having the same issue, have been back and fourth With QBO and QBT and cannot resolve, have been told they would call me back with a superviser numerous times, never do and just hang up.

 

My QBT is cancelled and removed.

 

although QBO time overview says i am still connect and unable to see my teams times come in from third party APP knowify.

 

QBO has not provided any support. or follow up in regards to case.

 

providing a product but not able to fix it.

 

still waiting for call back and been over 2 weeks...

 

may been time to look for another provider, here Xero has great customer/tech support.

janicerebhan
Jun 23, 2023 10:02 PM UTC

Hi - We use TSheets for staff to enter their actual hours in TSheets and then want to manually enter the time into QB Online as we don't bill all time. How can i do this? Currently it's importing the actual hours worked which isn't what we need

 

MirriamM
Jun 23, 2023 11:20 PM UTC

Hi there, Janice.

 

Once QuickBooks Time (QB Time) integrates with QuickBooks Online (QBO), it'll automatically import any new or edited information in QB Time to QBO.

 

If you don't want to import time to QBO, you may want to disconnect your QB Time account. Here's how:

 

  1. Log in to QBO as an Admin.
  2. In the left menu, click on Apps
  3. Select My Apps.
  4. Click on the Action dropdown menu.
  5. Choose Disconnect. 
  6. Answer all the questionnaires.
  7. Click Confirm Disconnect to remove the app from your company profile.

 

To learn more about integration preferences in QB Time, see this article: About QuickBooks integration preferences in QuickBooks Time.

 

For future reference, here's an article you can check for guidance in managing time: Track and manage time in QuickBooks Time.

 

Please know that you can always visit our Community Forums if you have other concerns. We're always ready to help you whenever you reach out. Have a great day ahead!

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