how to enter ACH and W9 instructions for a customer to pay us

Thank you for taking the time to raise your concern here in the community, @PRLI2. I’m here to help you with your ACH and W-9 instructions in QuickBooks Online (QBO).

With QuickBooks Online Payroll, you can use direct deposit to pay contractors. In that case, it is recommended that you set up your company payroll for direct deposit and pay your employees and contractors through QuickBooks Online Payroll. On the other hand, if you need to pay a vendor, you can schedule an online bill payment, which has an option of a physical check if the vendor doesn't accept online payments.

After the set up you're ready to add the direct deposit information for your contractors. Here's how:

1. Select Payroll, then Contractors.
2. For a new contractor, click on Add a Contractor or tap the existing contractor to add or edit bank info.
3. Hit Bank account.
4. As prompted, enter the following:
   • Account Number
   • Account Type
   • Routing Number
   • The account holder's Phone Number
   • Account holder Full Name
5. Select Save.

If you'd rather your contractors enter their details, you can do so by inviting your contractor to provide their W-9 business and bank account information to you. Your contractors will be invited to create a QuickBooks Self-Employed account, where they can manage their contractor profile and track payments received.

I’ve attached some helpful resources to learn about processing bank transfers (ACH) for your customers and when QuickBooks deposits their payments into your bank account:

• Process an ACH bank transfer from a customer in QuickBooks Online
• Find out when QuickBooks Payments deposits customer payments

Feel free to contact me if you need help with ACH payment processing and W9 instructions in QuickBooks. I'm here to assist you with anything else you need. Have a great day!