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Kazsnafix
Jun 17, 2024 3:06 PM UTC
Solved

How to fix Chase bank feed in QBO?

I am new to QBO. My Chase business checking feed was flowing perfectly into the Transactions screen until May 23 and then just stopped. I cannot see where to fix it, please help? Thanks

Mark_AGAnswer
Jun 17, 2024 4:41 PM UTC

Hi there, @Kazsnafix.

 

I'm here to help you fix your Chase bank connection with QuickBooks Online for your transactions to flow perfectly into your QBO account.

 

Here's how to check different areas of your accounts to find missing transactions:

 

  1. Manually update your bank connection in QuickBooks Online.
    1. On the left menu, hover over Transactions and select Bank Transactions.
    2. Choose your Chase business checking bank feed, then click the Update button.
  2. Check around the Banking menu.
    1. While on the Bank Transactions page, check out the For Review, Categorized, and Excluded tabs for the transactions.
  3. Check your bank account from your bank's website to see if any issues could have caused the problem.

 

If the issue persists, I recommend contacting our QuickBooks Online support to investigate this case further and apply a solution as soon as possible.

 

After getting your transactions flowing into your QBO account, you can also consider categorizing them into their designated accounts.

 

Please don't hesitate to reply below if you have additional concerns besides fixing your Chase bank connection to your QuickBooks Online account. I'm always here to assist you.

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5 replies

Dei Trading
Jun 17, 2024 3:42 PM UTC

Try opening your QBO account on any private/incognito browser. Did you encounter the same problem?

Mark_AGAnswer
Jun 17, 2024 4:41 PM UTC

Hi there, @Kazsnafix.

 

I'm here to help you fix your Chase bank connection with QuickBooks Online for your transactions to flow perfectly into your QBO account.

 

Here's how to check different areas of your accounts to find missing transactions:

 

  1. Manually update your bank connection in QuickBooks Online.
    1. On the left menu, hover over Transactions and select Bank Transactions.
    2. Choose your Chase business checking bank feed, then click the Update button.
  2. Check around the Banking menu.
    1. While on the Bank Transactions page, check out the For Review, Categorized, and Excluded tabs for the transactions.
  3. Check your bank account from your bank's website to see if any issues could have caused the problem.

 

If the issue persists, I recommend contacting our QuickBooks Online support to investigate this case further and apply a solution as soon as possible.

 

After getting your transactions flowing into your QBO account, you can also consider categorizing them into their designated accounts.

 

Please don't hesitate to reply below if you have additional concerns besides fixing your Chase bank connection to your QuickBooks Online account. I'm always here to assist you.

KazsnafixAuthor
Jun 17, 2024 7:09 PM UTC

The Update button worked! I just never noticed it an all my googling and searching this community for "my bank feed stopped working" did not turn up the simple explanation to click Update. Thanks much.

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