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July 17, 2021
Question

How to get autopopulate to stop when reviewing bank transactions?

  • July 17, 2021
  • 4 replies
  • 0 views
I am editing one transaction either the payee or assign to and my whole list of bank transactions to review automatically get change. How do I stop this?

4 replies

Rubielyn_J
July 17, 2021

I'd be glad to help you stop the auto-population when reviewing bank transactions in QuickBooks Online, @Defendu

 

The possible reason why this happens is that the cached saved by the browser allows auto-populating the information on your end. That said, let me guide you in performing some troubleshooting steps to resolve. Let's start by accessing your account using a different or a private browser. You can use either of these shortcut keys:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N
     

If it works successfully, you'd want to clear your regular browser's cache to prevent any unexpected behavior. Also, you can use other compatible browsers in QBO. 

 

Then, you can start reviewing bank transactions in QuickBooks Online. For detailed steps, please see this article: Categorize and match online bank transactions.

 

Keep in touch if you have other banking concerns with QuickBooks. I'll be happy to help you more. Have a great day!

February 24, 2023

This work around didn't work for me.

 

Rubielyn_J
July 18, 2021

Hi, @Defendu.

 

Hope you’re doing great. I wanted to see how everything is going about turning off the auto-population concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

January 23, 2022

This is the most frustrating thing I have ever seen. I cannot believe this is an Intuit product.  It is a total waste of time to try to fix this stuff. This is what we have the darn service for.  How do you make it stop doing this????

January 23, 2022

I understand where you're coming from, @Kathy710.

 

When you change a transaction from the bank feeds, it usually has no impact on other transactions. I'd also suggest following the troubleshooting steps suggested by my colleague @Rubielyn_J from the previous post. 

 

If you still get to experience the same problem, kindly reach out to Customer Support. That way, they can look into it further and give you the finest answer to your issue.

 

I'm adding this helpful guide on how to manage transactions in QBO: Categorize and match online bank transactions in QuickBooks Online.

 

Feel free to message back if you need more help with banking or QuickBooks. It's our pleasure to assist. Keep safe.

August 20, 2024

I am also having this problem. The incognito mode suggestion did not work for me. Has a solution been found yet?

August 20, 2024

I can see two reasons why transactions get categorized automatically, Michael. I'll share them with you and lay out how to fix them.

 

The first reason is Bank Rules. Once you set up a rule, it creates commands depending on the information entered. If a transaction meets the said info, it automatically gets organized by following the details you've established.

 

We can switch it off by navigating through the Rules page. Here are the steps:

 

  1. Go to the Transactions menu and select Rules.
  2. Click Edit under the Action column for every Active rule.
  3. Scroll down and untick the Automatically confirm transactions this rule applies to option.
  4. Once done, hit Save.
  1.  

You can also make it inactive by clicking the Box icon beside the Priority column. Then, select Disable in the Batch Actions dropdown prompt.

 

Meanwhile, the second cause is if you've turned on the Enable suggested categorization feature. This option recognizes transactions with similar bank details and organizes them automatically in the system. To prevent this function from occurring when your data gets downloaded in QuickBooks, refer to these procedures:

 

  1. From the Transactions menu, select Bank transactions.
  2. Pick the For review tab and click the Mini-Gear icon.

     

  3. Untick the Enable suggested categorization option. After this, you can now enter categories and organize the transactions manually.
  4. You can also review other details you don't want to populate on the transaction and deselect them from the Columns list (optional).

 

However, if there's no active bank rule or the suggested categorization feature is turned off, I recommend contacting our Customer Support Team. They can dig deeper into your account and identify the root cause of this matter, ensuring this gets resolved accordingly.

 

Finally, it's advisable to reconcile your account once you receive your bank or credit card statement. It ensures your transactions in QuickBooks are accurate and detects any discrepancies in your records in the program.

 

Kindly get back on this thread if you have more questions about the auto-populating details in your transactions or anything else about your data and reports. I'm always happy and ready to lend a hand.