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T
toms-supliful-co
April 23, 2024
Question

How to import Stripe payment information if the Stripe document id is 27 characters long, but Quickbooks Online DocNumber only supports 21 characters?

  • April 23, 2024
  • 1 reply
  • 0 views
We're attempting to use some automatic sync tools, currently evaluating CommerceSync.

Everything works nicely, but we noticed that some information is not synced properly to other entities.

Looking into it, we found out that Quickbooks has a limit of 21 chars in Document Number field.

Funnily, CommerceSync does not error, but trims the data to 21 characters resulting in duplicate entries.

How to set this up without any data loss? Are there other integrations that work differently?

1 reply

G
GlinetteC
April 23, 2024

Thank you, Toms, for providing detailed information about the integration issue with Stripe payment information and the character limitation of DocNumber.

 

While QuickBooks Online's Document Number field supports a maximum of 21 characters, I encourage you to let our development team know about this limitation. Your feedback is essential in helping them understand the impact of this issue and finding potential solutions that better suit your business needs. 

 

Sharing your input may lead to an increase in the character limit or other improvements that can accommodate longer references.

 

Here's how:

 

  1. Go to the Gear icon at the top.
  2. Select Feedback.
  3. Enter your comments or product suggestions. Then select Next to submit feedback.

 

In addition, you may want to explore other integration tools that better suit your needs and can help you perform the tasks you want without facing the current limitations. You can visit our QuickBooks App store.

 

If you have any further questions or concerns, please don't hesitate to comment below. Stay safe!

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