Moreover, I'll also share this article that can serve as your reference if you want to learn how to match your bank and credit card statements in QBO: Reconcile an account in QuickBooks Online.
Please keep us posted if you need additional help managing your transactions in QuickBooks Online. We're always here to help you out.
I can see that you've already posted this concern here in the Community forum, and my colleague CharleneMaeF provided a solution to help you resolve this as soon as possible. I'll be happy to route you to her suggestion. Please see the link below:
If you have more questions about managing your transactions in QuickBooks Online, please don't hesitate to comment below. We'll make sure to address all your concerns. Take care and stay safe.