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A
Azzarinne
December 11, 2018
Solved

I accidentally entered the wrong amount for a check, and now I can't edit or delete it. How do I fix this?

  • December 11, 2018
  • 1 reply
  • 0 views

A customer did his math incorrectly and sent a check for less than his balance, but when I entered his check, I accidentally typed in the invoice amount, not the lesser amount he had written the check for.  Every time I try to edit or delete, I get an error message stating that I need to delete the entry from the deposit, but I can't.  I tried depositing it and then deleting it from the register, but that puts it back into the pending deposits (when I open Record Deposits).

Best answer by NOT MY USER ID

Try this:

  1. Open the affected deposit.
  2. Make a fake/temporary manual entry using a Miscellaneous Income account (no "From" entry) in the amount of this payment.
  3. Delete the incorrect payment.
  4. Click SAVE on top left - DON'T Save and Close.
  5. Go to the payment window, make changes, save and exit.
  6. Go back to the deposit, delete the temporary entry, click PAYMENTS at the top.  You should see the edited payment.  Click to add that.  Save the deposit.

1 reply

NOT MY USER ID
NOT MY USER IDAnswer
December 11, 2018

Try this:

  1. Open the affected deposit.
  2. Make a fake/temporary manual entry using a Miscellaneous Income account (no "From" entry) in the amount of this payment.
  3. Delete the incorrect payment.
  4. Click SAVE on top left - DON'T Save and Close.
  5. Go to the payment window, make changes, save and exit.
  6. Go back to the deposit, delete the temporary entry, click PAYMENTS at the top.  You should see the edited payment.  Click to add that.  Save the deposit.
A
AzzarinneAuthor
December 11, 2018
Thank you for helping!  In step 1, which form should I open the deposit in?  Whenever I try to edit from Record Deposits, I get an error message saying to delete it from the deposit first.
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