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trish19
March 23, 2021
Question

I accidentally refunded a customer. How can I stop the transaction from processing?

  • March 23, 2021
  • 2 replies
  • 0 views
I was trying to correct a reconciliation error and accidentally deleted the original invoice. In doing so, it automatically sent a refund to my customer. How can I stop this from processing?

2 replies

Rubielyn_J
Rubielyn_J
March 23, 2021

Thanks for letting us know about your concern, @trish19.

 

To check the refund process, we’ll have to review your account. For security reasons, I recommend contacting our payments support team. They can also assist you on how to stop the transaction from processing.

 

Here's how:

  1. Sign in to your QuickBooks Online company.
  2. Click the Help (?) menu at the top right.
  3. Select Contact Us.
  4. Enter your concern, then chose Let's talk.
  5. Select Start a chat with a support expert.

 

For more insights, feel free to check out this article: Contact Payments.

 

Additionally, here's how to receive and record the accounting for invoice payments.

 

If you still need help with QBO, click the Reply button and leave a comment. I’ll be around to assist further. Stay safe and have a good day.

Rubielyn_J
Rubielyn_J
March 24, 2021

Hi, @trish19.

 

Hope you’re doing great. I wanted to see how everything is going about the refund process concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

N
npat
June 20, 2022

I use QB pos 19 with lane 5000, but sometimes if you don't hit save only after a transaction it will automatically refund the customer.. how can i stop from this auto refunds...as most of time the customer had left the store. I s there a way to stop the refund please

G
Giovann_G
June 20, 2022

Welcome to the Community space, npat.

 

I'll share some information about the refund process in QuickBooks Point of Sale (QB POS)

 

Refunding customer in QB POS is a manual process. The transactions weren't successful that's why it's refunded automatically. Also, let's repair your QuickBooks Point of Sale installation since this can help you resolve some issues with the software.

 

Here's how:

 

  1. On your keyboard, press Windows + E to open the Computer window.
  2. Choose Uninstall or change a program. In a certain version of Windows, it may just say repair *See below*
  3. Select your version of QuickBooks Desktop Point of Sale and click Uninstall/Change.
  4. In the Point of Sale Installation window, click Next and select the Repair radio button.
  5. Hit Next again and click Repair.
  6. Select Finish. 

 

Furthermore, please save all POS system transactions to avoid an automatic refund on your customer's payment.

 

I've also included this article to help you understand the refund process or voiding payments in the POS system: Void or refund customer payments in QuickBooks Point of Sale.

 

I'm all ears if you need further assistance with the refund process. Have a great day.

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