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Dee Hollywood
Dee Hollywood
March 14, 2020
Question

I added/approved auto-matched transactions but they are not showing up in my checking register

  • March 14, 2020
  • 2 replies
  • 0 views

I imported transactions from my checking account via a qbo file. A large number of the transactions were tagged as auto-matched. This has not happened before with a lot these transactions. I was not able to change them. Instead I added/approved them thinking they would show up in my written checks and I could correct accounts, add class etc. The transactions do not show up in my register nor do they show up in my written checks. Where did they go? I attempted to import the qbo file again and none of these prior auto-matched transactions show up in the imported transaction list. Where can I find these transactions so I can tagged to the right accounts, class, etc.?

    2 replies

    S
    SarahannC
    March 14, 2020

    Glad to have you here, Dee Hollywood.

     

    I appreciate you for sharing enough information about your concern.

     

     It could be that a different bank was connected, that is why the transactions are not there. Another possible reason could be that they are in a different account. 

     

    We can go to the  Bank Register to double-check if the correct account is being connected so we can bring its transactions. See the steps below:

     

    1. Go to Banking from the main menu.
    2. Under Bank Feeds, select Bank Feed Center.
    3. Make sure the correct account is the one that is highlighted under Bank Accounts.

     

    Also, we can use the Find button to review the checks in your book. These steps will guide you on how to do it:

     

    1. Go to Edit and select Find. 
    2. Select Checks under Transaction Type and enter the name of the payee as well. 
    3. Click Find. 
    4. Highlight the check and click the Go To button to view the details. Then, change the account to the correct one. Then, Save and Close to complete the process.

     

    Please let me know on how things go. I'm always here to assist you. Take care!

    Dee Hollywood
    Dee HollywoodAuthor
    March 15, 2020

    Hi SarahannC,

    Thank you for your response. I followed your instructions exactly as stated, but the transactions are nowhere to be found. This has never happened before. Any other suggestions?

     

    Regards,

    Daren

      M
      Mark_R
      March 15, 2020

      Thanks for getting back to us and following the steps provided by my peer above, @Dee Hollywood.

       

      Let's first verify the added transactions by clicking the Added/Approved button from the Bank Feeds. This way, we can make sure that they've added to your bank register.

       

      Here's how:

       

      1. Go to the Banking menu, then select Bank Feeds and choose Bank Feeds Center.
      2. Select the appropriate account from the list.
      3. Click the Transaction List button.
      4. In the Transactions List window, click the Added/Approved button. This will route you to your bank register and verify the transactions from there.

      If you can't still find the added transactions, let's run the Audit Trail report to check them.

       

      1. Go to the Reports menu, then select Accountant & Taxes and choose Audit Trail.
      2. From the report find the bank account and verify the transactions from there.

      If the transactions aren't showing, I recommend verifying and rebuilding your QuickBooks data to fix some data issues within your company file. For more guidance, feel free to check out this article: Verify and Rebuild Data in QuickBooks Desktop.

       

      If the issue persists, I'd suggest contacting our Phone Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this fixed.

       

      Please know that you can always get back to this post if you have any other questions. I'll be standing by for your response. Have a great day.

      L
      Locklearm
      March 9, 2021

      Hi all

      Experiencing the same issue.  This happens each month with the same payees from the Amex download. The items are NOT in the audit trail and the Verify is CLEAN.

       

      Very Frustrating....

       

      So we are going to try and delete the RULES for these items and see if it works going forward.

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