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summerskinesthet
October 31, 2024
Question

I am 100% certain that I am using the correct credentials but I can't get my bank account to connect. What should I do?

  • October 31, 2024
  • 3 replies
  • 0 views
I'm using "found" bank
I spent 45minutes on a chat yesterday ensuring that I am using the correct bank address and credentials. I'm POSITIVE. Is there any alternative work around?

3 replies

R
RheaMaeH
October 31, 2024

Thank you for bringing this concern to our attention, summerskinesthet. I understand that encountering issues with account connections can be challenging, and I want to assure you that I'm here to assist you in resolving this matter.

 

To begin with, could you please provide any specific error messages you encountered while attempting to connect to Found Bank? This information will enable me to offer precise assistance and tailored solutions for your situation.

 

While waiting for your response, it may be worth checking if there are any updates or maintenance notifications from your bank. Here's how:

 

  1. Go to Bank Transaction and select Link account.
  2. Locate your bank and copy the provided URL.
  3. Visit your bank's website and check for any messages, notifications, or alerts.
  4. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
  5. Search for any announcement about new security requirements.

 

If everything appears normal, log in to your QBO account using a private or incognito window. Excess cache buildup in your browser can sometimes cause unexpected behavior. This can be the reason for your bank connection issue. You can use the following shortcut keys to access incognito mode:

 

  • Safari: Shift + ⌘ + N
  • Google Chrome: Press Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + N

 

If this works, you can clear the browser's cache only so the system can start fresh. If you get the same result, I recommend switching to a different supported browser.

 

In case you're still unable to link your bank account, you can manually upload your transaction into the program using a CSV file format as a workaround. Once the transactions download from your bank feeds, remember to exclude them to avoid duplicates.

Also, I'd recommend reconciling your account every month. It's to monitor your income and expenses: Reconcile an account in QuickBooks Online.

 

We appreciate your trust in our financial management solution and are committed to addressing any questions or concerns regarding bank connectivity in QBO. Please feel free to share them with us in the comment section below. We remain committed to resolving this issue and ensuring your account connections operate effectively.

S
summerskinesthetAuthor
November 1, 2024

I continually get error (103). I’ve tried updating my email and password on my bank website and that didn’t make a difference. I walked through troubleshooting the problem with the support team and was not able to resolve the issue. 

C
Chrea
November 1, 2024

@summerskinesthet 

Try opening your QBO account on any private/incognito browsers.

S
summerskinesthetAuthor
November 5, 2024

unfortunately nothing has worked. I have even tried connecting a different bank account and that has not worked either. However my credit card account did connect.

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Erika_K
November 5, 2024

I appreciate your ongoing involvement in this thread, summer. Thank you for contacting our support team and completing the initial troubleshooting steps. Your commitment is valued. Let me direct you to the right direction of support so we can investigate why you're receiving the error code 103 despite using the correct login credentials.

 

Bank error 103 indicates that the user ID or password entered for the bank account you are trying to connect to is incorrect. Since you have already updated your sign-in information and completed the troubleshooting steps, I recommend contacting our live support team for further assistance. They have the resources to review your account through a screen-sharing session, allowing for more in-depth investigation.

 

Additionally, check out their operation hours to determine support availability.

 

In the meantime, we can manually import your bank statements using a CSV file format. Following this alternative allows you to seamlessly bring your bank data into the software and ensure your records are up-to-date.

 

Furthermore, I’ve included a few resources you can explore to learn more about organizing your bank statements within the software. These materials will help you ensure accurate financial records and streamline your accounting processes:

 

 

Let me know in the comments section if you have additional questions about bank connectivity topics. I'll assist you and ensure all your inquiries are addressed. Your concerns are important to us, and we want to provide you with the information you need to resolve any issues you may be facing.  

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summerskinesthetAuthor
November 5, 2024

Thank you for the suggestion and instructions. Unfortunately, I have walked through the chat/screen share process with 2 separate representatives and neither have been able to resolve the issue or point me to a reason why it may be happening.

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