I am having trouble connecting my bank account. I have followed the steps. It says connection complete, I press OK, then it says, Looks like there are no accounts linked.

Thanks for posting in the Community, Martha.

I can help you connect your bank account in QuickBooks Online (QBO) and ensure we get around this issue.

Firstly, could you please provide me with the specific bank accounts you're trying to link to QBO and the exact error message you've received? More details will help me give you the right guidance.

Below are some possible reasons why the bank account linking might be unsuccessful:

• The bank may not be a participating bank.
• Your bank might not connect to all types of accounts (for example, personal accounts vs. business accounts).
• The bank is having a system maintenance. I recommend signing in to your bank's website to check if there are issues with your financial institution.
• Some banks have multiple names on our list. You might want to check and select the correct one or try all possible bank URLs.

Let's start by logging in to your QBO account using a private browser and attempting to connect your bank from there. This will help us determine if the issue is related to your browser. Please use the following browser shortcuts:

Mozilla Firefox: CTRL + Shift + P
Microsoft Edge: CTRL + Shift + N
Google Chrome: CTRL + Shift + N
Safari: Command + Shift + N

If the issue is resolved after this, consider clearing your regular browser's cache to refresh your connection and browsing history. Keep in mind to exclude the cookies. Alternatively, you can try using other supported browsers.

Additionally, you have the option to manually download your transactions from your bank in CSV file format and then upload them to QBO.

For future reference on arranging your transactions after reconciling your bank account in QBO, please refer to this link: Categorize online bank transactions in QuickBooks Online.

This thread is always available if you need more assistance in linking bank accounts or any other QBO-related queries. I'll be monitoring the comments section. Have a great day!