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June 10, 2022
Question

I am looking at the Budget overview in QB, everything is great, downloads to Excel with all cells $0.00

  • June 10, 2022
  • 1 reply
  • 0 views
Where are my values?

1 reply

June 10, 2022

I'll help you view the values of your report from Excel, spatterson-bgc-s.

 

Let's go through some troubleshooting steps to figure out what's causing this issue. Before we proceed, please ensure to click the Enable Editing button for the Excel file to view the full content of the report.

 

If the issue persists, an outdated Excel may have cause exported reports to show all the cell values to $0.00. I recommend updating your Excel to fix it. I'll show you how.

 

  1. Open the Excel file.
  2. Navigate to the File menu.
  3. Select Account
  4. Click Update Options.
  5. Hit Update Now 

 

If you don't see the Update option, it means you have the latest version of Excel. Also, you can open your account on a private or incognito window to further isolate. It resolves a cache issue that causing unusual browser behavior. Here are the shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If that works, return to your main browser and clear its cache. Alternatively, open a different supported browsers if one is available to you.

 

You're always welcome to add any details below if you need further assistance. We're here to help you out.