Skip to main content
Aug 31, 2022 12:43 PM UTC
Question

I am making a deposit, and the usual titles for accounts are not showing up. example--sales, taxable. I can find it on Chart of Accounts, but not when I do a deposit

Original commenter did not share additional details

2 replies

Candice C
Aug 31, 2022 1:13 PM UTC

Good morning, @kathyf1221. 

 

Congrats on making your first post here in the Community. Let's work together so that you're able to use particular accounts when creating a deposit. 

 

Let's try using a private browser or incognito window to eliminate a few reasons as to why this is happening. This will help clear out any cache that can make these small glitches occur. Here's how: 

 

  • Google Chrome: Ctrl + Shift + N 
  • Internet Explorer/Firefox: Ctrl + Shift + P 
  • Safari: Command + Shift + N 

 

It's that easy! If this works, go back to your regular session and clear your browser's history. If not, I recommend trying a different supported browser. 

 

In the end, if the issue is persisting, provide me with screenshots so that I can help determine the best solution for your business. I'll be waiting for your response! 

Aug 31, 2022 1:17 PM UTC

same problem - after an hour of troubleshooting with Quickbooks, its an update.

You have to click see and add more categories and then retype your account and then select it and then hit the select button.  I would love to find an undo button to undo this horrible feature