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March 2, 2023
Question

I am missing random transactions when updating QBs with my First Fed checking account. Is there something I should check?

  • March 2, 2023
  • 1 reply
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1 reply

Tori B
March 2, 2023

Hi there, @treasurer-harves

 

It sounds like you might have some issues with your browser, such as corrupted cache. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the one with your missing transactions. 

 

You can use the keyboard shortcuts I've included below to open an incognito/private window. Using a private browser, this will play the same role as having your cache cleared. 

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+
  • Safari: Command+Shift+N

 

Once you're using the private browser, go ahead and check your bank transactions again. If everything checks out, I recommend clearing the cache of your browser

 

Let me know how it goes. I'm only a reply away should you have any questions or concerns. Take care!