I am trying to save my debit and credit card but every time I click save the screen frozen?

Of course, Ricky. I can help you save your debit and credit cards on the app. It’s important to have everything set up so you can use the app easily. But first, let's do some troubleshooting steps to find out what's causing your screen to freeze. Let’s work together to get this sorted out. I'm here to assist you.

When the application is not fully functional, one of the causes may be corrupt or outdated data.

Here are some quick steps to fix most app-related issues:

• Restart the App: Close the QBO app completely and then reopen it. This can often resolve temporary glitches.
• Check Internet Connection: Ensure that your device has a stable internet connection. A weak or interrupted connection can cause the app to freeze.
• Update the App: Make sure you are using the latest version of the QBO app. Check your device’s app store for any available updates and install them.
• Free Up Device Storage: Ensure that your device has enough storage space. If it’s running low, this can cause apps to freeze. Delete unnecessary files or apps.
• Restart Your Device: Sometimes, simply restarting your device can help fix the issue.
• Check for Operating System Updates: Ensure that your device’s OS is up to date, as updates can resolve compatibility issues.
• Try a Different Device: If possible, try accessing the QBO app on another device to see if the issue persists.
• Clear Cache (for mobile devices):
  
  

For Android:

1. Go to Settings.
2. Go to Apps.  
3. Locate QuickBooks App.
4. Click Storage.
5. Then, Clear Cache.
   
   

For iOS:

1. Go to Settings and select General.
2. Click on iPhone Storage, then tap the QuickBooks Online (QBO) app.
3. Hit Offload App to free up the storage without deleting its documents and data.

Once done, restart your device and reopen your QBO mobile app to double-check.

However, if the same thing happens, let's uninstall/reinstall the app. For detailed steps on how to do it, please refer to this article: How to download the QuickBooks Online mobile app.

Additionally, comparing features can also help you stay informed about new updates or improvements to the app, ensuring you're using the latest tools available.

If the issue persists after trying to uninstall and reinstall the app, feel free to reach out if you have any further questions. I'm always here to support you. We hope to see a smoother experience with your QBO mobile app so you can manage your finances with ease.