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arun5
December 2, 2021
Question

I can see my deposit on hold but no email and nothing in resolution center also explaining the reason. Can someone help here with this?

  • December 2, 2021
  • 1 reply
  • 0 views
I can see my deposit on hold but no email and nothing in resolution center also explaining the reason. Can someone help here with this?

1 reply

L
LeizylM
December 2, 2021

Good to see you here, arun5. 

 

 Let me address your deposit concern so you can get back to business. 

 

The insufficient fund is a possible reason why your direct deposit is on hold. You'll want to ensure you have enough balance to your funds to avoid errors and delays in the future. 

 

When this happens, Intuit sends an email to the primary principal listed on file. From there, the principal officer can look for the message and review the grounds that affect the status of the account.

 

I suggest reaching out to our Customer Care Team. This way, they can check your account securely and help you with processing your direct deposit seamlessly. 

 

Here's how to reach them:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a message, Schedule an appointment, or Get a callback.

You can check out this article for our most updated contact information and scheduled hours: Support hours and types.

 

I got some articles that you can read for additional reference managing your direct deposit in QuickBooks Online (QBO):

If you have any other questions about direct deposit or other payroll concerns, please notify me by adding a comment below. I'm more than happy to provide additional assistance. Keep safe!

A
arun5Author
December 2, 2021

Thanks LeizyIM, good to see any response here. Let me clarify few things

1. I got a payment from a client 2 days back. It was a card payment of around 1800$.  deposit was scheduled yesterday and i can see it on hold. So no question of insufficient money

 

2. I never got any email. I get all other notifications but no mail about the reason of hold.

2. Support inside quick book online - Chat and call is not enabled and it is showing next availability on Friday. I will try support from outside links but it was first time payment and experience is not so good.

R
ReymondO
December 2, 2021

This isn't the kind of service we'd want to your experience, @arun5.

 

Let me join in this conversation and share with you the possible reason why your client's payment was on hold. 

 

When something unexpected occurs in your transactions, this may trigger a hold on that payment. This doesn’t mean that anything is wrong. Our Merchant Services team just needs extra time to review them.

 

Here are some common reasons for holds:

 

  • When your payment processing exceeds the established maximum dollar amount expected on your account
  • When a transaction is processed after several authorization attempts and failures
  • When certain transactions require verification of your business type to ensure it complies with the Intuit Acceptable Use Policy
  • When our systems identify processing patterns that pose a risk to any of the parties involved: you, your customer, or Intuit

 

If you're using Plus, Essentials, Simple Start, our QuickBooks Supports are only available from Monday to Friday from 6 AM to 6 PM Pacific Time and Saturday from 6 AM to 3 PM PT. This can be the reason why you're unable to connect with them. 

 

If you're using the Advanced subscription in QuickBooks, then you can connect with them any time, any day. 

 

You can also call our Payments Support Team to get the help you need. You can check their phone number here: Contact Payments or Point of Sale Support.

 

To get more details about payments hold, you can also see this article: Why are my funds on hold?

 

If you have further questions or concerns, feel free to reach back out anytime. Just click Reply and I'll get back to you.

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