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Iryna H
November 8, 2023
Solved

I can’t reconfirm my consent to continue seeing account updates. (381) to update information from bank account. Button '"Manage consent" not active

  • November 8, 2023
  • 4 replies
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I can’t reconfirm my consent to continue seeing account updates. (381) to update information from bank account. Button '"Manage consent" not active

    Best answer by jeanbiverly_

    Hey there, Enkonix LLC.

     

    One reason the Manage consent button is inactive in the More: icon is the browser's cache build-up. I've got some tips I'd like to share to fix the situation.

     

    In this case, you can perform some basic troubleshooting. You can start by opening a private or incognito window to rule out cache issues. Here are the shortcut keys:

     

    • For Mozilla Firefox browser: Ctrl + Shift + P
    • For Google Chrome browser: Ctrl + Shift + N
    • For Safari browser: Command + Shift + N

     

    Next, you can log in to your QuickBooks Online (QBO) account and check if the Manage consent button is accessible. If it works, you can clear your browser's cache. This removes the webpage data that’s causing the problem.

     

    If using a private browser doesn't work, you can use other installed supported browsers as another option.

     

    For more details about reconfirming your consent, you can visit this article: How to reconsent your bank feed connection in QuickBooks Online.

     

    Just in case you want to categorise and match bank transactions, you can check out this article for more guidance: Categorise and match bank transactions in QuickBooks Online.

     

    Feel free to hit the Reply button for any follow-up concerns about reconsidering bank feed connections. I've got your back.

    4 replies

    J
    jeanbiverly_Answer
    November 8, 2023

    Hey there, Enkonix LLC.

     

    One reason the Manage consent button is inactive in the More: icon is the browser's cache build-up. I've got some tips I'd like to share to fix the situation.

     

    In this case, you can perform some basic troubleshooting. You can start by opening a private or incognito window to rule out cache issues. Here are the shortcut keys:

     

    • For Mozilla Firefox browser: Ctrl + Shift + P
    • For Google Chrome browser: Ctrl + Shift + N
    • For Safari browser: Command + Shift + N

     

    Next, you can log in to your QuickBooks Online (QBO) account and check if the Manage consent button is accessible. If it works, you can clear your browser's cache. This removes the webpage data that’s causing the problem.

     

    If using a private browser doesn't work, you can use other installed supported browsers as another option.

     

    For more details about reconfirming your consent, you can visit this article: How to reconsent your bank feed connection in QuickBooks Online.

     

    Just in case you want to categorise and match bank transactions, you can check out this article for more guidance: Categorise and match bank transactions in QuickBooks Online.

     

    Feel free to hit the Reply button for any follow-up concerns about reconsidering bank feed connections. I've got your back.

    I
    Iryna HAuthor
    November 8, 2023

    Thanks for your reply, but it didn't help.

    What needs to be done to be able to confirm Manage consent?

      Tori B
      Tori B
      November 8, 2023

      Hey there, @Iryna H.

       

      Thanks for checking back in. I hope your day is going great so far. 

       

      I'm including some steps below to reconfirm your consent. 

       

      1. Go to Bookkeeping, and then Transactions.
      2. You may see Transactions and then Banking.
      3. Click on the ▼dropdown arrow next to Link Accounts.
      4. Select Manage connections.
      5. Next to the bank that you need to reconfirm consent for, tap the More ⋮ icon.
      6. Hit Manage consent.
      7. When you're ready, choose Reconfirm.
      8. Select OK to confirm.

       

      That should do the trick. For additional information about this process, check out How to reconsent your bank feed connection. 

       

      If for any reason these steps aren't working for you, I recommend following the steps that my colleague has shared above. 

       

      Don't hesitate to let me know if there is anything else I can assist you with. Take care! 

      trailsplan
      trailsplan
      December 8, 2023

      no reason the Manage consent button is inactive in the More: icon is the browser's cache build-up. I've got some tips I'd like to share to fix the situation.
       Century Trails

      R
      Rob3000
      January 9, 2024

      ANSWER:

       

      Connect via chart of accounts.

       

      Ensure your transaction are all cleared, disable, then re-connect via 'chart of accounts."

      K
      KrissBBG
      May 23, 2024

      I had the same problem with the inactive "Manage consent" link.

      I managed to get it working by going to Bank transactions, selecting the account, pressing the little pencil icon and the button "Edit sign in info"... 🤷‍♂

       

       

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