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April 10, 2020
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I canceled my account why are you still accessing my bank account every day?

  • April 10, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details
Best answer by Anna S

Hello, @bwhalen37.

 

Allow me to provide some insight about canceling your account.

 

When you cancel your account, you can still access it for 365 days. You can't change anything, but you can print reports and view transactions for tax purposes. If your Self-Employed account is still accessing your bank account, I recommend deleting it from your account. This will ensure none of your bank transactions are pulled from your bank and into your QuickBooks account. The steps below will show you how:

 

  1. Navigate to the Settings icon and pick Bank Accounts.
  2. Select the account you wish to disconnect and press the Trash can icon.
  3. Type Delete to confirm.
  4. Hit Delete to disconnect and delete the account permanently.

 

Now QuickBooks doesn't have access to your bank account or transactions. You may also find this article about deleting bank accounts helpful.

 

I'm only a few clicks away if you have any other questions. Take care!

2 replies

Anna S
Anna SAnswer
April 10, 2020

Hello, @bwhalen37.

 

Allow me to provide some insight about canceling your account.

 

When you cancel your account, you can still access it for 365 days. You can't change anything, but you can print reports and view transactions for tax purposes. If your Self-Employed account is still accessing your bank account, I recommend deleting it from your account. This will ensure none of your bank transactions are pulled from your bank and into your QuickBooks account. The steps below will show you how:

 

  1. Navigate to the Settings icon and pick Bank Accounts.
  2. Select the account you wish to disconnect and press the Trash can icon.
  3. Type Delete to confirm.
  4. Hit Delete to disconnect and delete the account permanently.

 

Now QuickBooks doesn't have access to your bank account or transactions. You may also find this article about deleting bank accounts helpful.

 

I'm only a few clicks away if you have any other questions. Take care!

bwhalen37Author
April 12, 2020

Sounds easy but when i log in I am presented with options for renewal and nothing else. How do I get to settings?

December 12, 2020

4 months ago I closed this and and him still GETTING A BILL!

PLEASE CREDIT ME.

 

 

AlcaeusF
December 12, 2020

Hello there, @Rob1964.

 

I appreciate you for getting in touch with us about the charge on your account. I would also feel the same way in that situation.

 

If only I can check your account, I would be able to determine the cause of the issue. However, Community is a public forum.

 

Since the ability to review account details and billing history is unavailable in this space, I recommend contacting our QuickBooks Support Team. They have the access and tools unavailable to me.

 

Here's how you can reach them:

 

  1. Click the Help tab at the top menu bar.
  2. Select the Contact us option.
  3. Enter your specific concern in the Ask a question box, then hit Continue
  4. Select your preferred support method.

Our Customer Support Team is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday).

 

Additionally, I recommend visiting the following article to learn more about requesting a refund for QuickBooks: Request a refund for your QuickBooks product.

 

Drop me a comment below if you have any other questions. I'll be happy to help you some more.