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trisha5
August 10, 2020
Question

I cannot connect our credit cards to QB online. It's saying they are already connected but they do not show up in QB. We do not set up our CC as "sub" accounts. Anyone?

  • August 10, 2020
  • 1 reply
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1 reply

Tori B
Tori B
August 10, 2020

Hey there, @trisha5.

 

Thank you for reaching out to the Community. 

 

I recommend clearing the cache from your browser. Web browsers collect cache (cookies) to save time when loading repetitive data and images. These files often become outdated and corrupted over time, causing issues like the one with credit card accounts not connecting. I've included the links for all supported browsers that contain the steps to clear cache the below. 

 

Let me know if you have further questions or concerns. You can reach out to the Community any time. Take care and enjoy your day! 

T
trisha5Author
August 12, 2020

Sadly it did not work but thank you for the suggestion.

K
kjszjasjs
August 12, 2020

Hi, trisha5.

 

Thanks for turning to the Community about connecting your credit card to QuickBooks. I’ll help you get past this issue, so you can link your account smoothly.

 

There are a few possible reasons why we can't connect an account to QuickBooks Online. First, your card could have multiple names on our list. We need to make sure to select the correct one.

 

Next, the account might not connect to all types of accounts (for example, personal accounts vs. business accounts). Finally, the credit card may not be a participating financial institution.


The best way to identify the correct bank name is to log into your financial institution's website to verify your credentials. After logging in, copy the website's URL and go back to your QuickBooks account and connect it.


If you get the same result, you can try other versions of your FI that are listed and check if you can link the credit card. Here’s how:

 

  1. Go to Banking on the left panel, then choose Banking.
  2. Click on the Add Account button.
  3. Look for your bank and select it from the list.
  4. Select the link for your financial institution’s website.
  5. Go to the bank site to sign in and connect your account.
  6. Check if you can see the account details without any errors.

If you're able to log in successfully, log out of Chase Ink Credit Card's website. Then, continue to add the credit card in your company. If you still can’t connect or your account doesn’t appear as an option, I recommend you send a request for support on your credit card.

 

You’ll find detailed instructions in this article and proceed directly to the Request support for your bank section.


The information I provided should get you pointed in the right direction.

 

Be sure to let me know if you get the chance to try all these suggestions and what the results are. I'll jump right back in to help.

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