I cannot download receipts

Hello, @smithsonga.

The steps you've outlined are correct, so let's have you try some browser troubleshooting which may be the reason this downloading isn't working.

As you start basic troubleshooting, try the following:

1. Restart your browser.
2. Clear your browser's cache.
3. Add Intuit as a trusted site.

Performing troubleshooting for download issues

If you're experiencing problems when downloading or finding a downloaded file you can:

• Press Ctrl+J in any browser.

If this doesn't work, try changing the default location of the downloaded files. Follow the set of instructions for your browser type.

For Google Chrome

1. Select the menu (three dots) on the Google Chrome's toolbar, then choose Settings.
2. Scroll down, then select Show Advanced Settings.
3. Select the Downloads section:
   • Choose Change if you want to select a default location to save your downloaded files.
   • Select Ask where to save each file before downloading if you want to be prompted to choose a specific location for each download.

For Mozilla Firefox

1. From the Tools menu, select Options.
2. Choose the General tab:
   • Select Browse if you want to change the default location of the downloaded files.
   • Select Always ask me where to save files if you want to be prompted to choose a specific location for each download.

For Safari

1. Select Preferences and General.
2. In Save Downloaded Files, select Other.
3. Select a location, then choose Close.

For Microsoft Edge

1. Select the three dots on the upper right, then choose Settings.
2. Under Advanced settings, select View advanced settings.
3. Under Downloads, choose Ask me what to do with each download to On.

I'm also linking a helpful article:

• Export receipts from QuickBooks Self-Employed

You can also try this in an incognito window to see if the download comes through.  I'd love to hear how this goes for you, and I'm here if it doesn't.  Let me know and we can explore other options.