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jawi836749
August 6, 2022
Question

I cannot find the Mobile Deposit option for my new QuickBooks Checking account? I have paper checks that I need to deposit. Please advise.

  • August 6, 2022
  • 7 replies
  • 0 views
Original commenter did not share additional details

7 replies

MaryLandT
MaryLandT
August 6, 2022

I'm glad to help you find the mobile check deposit in your QuickBooks Checking, jawi836749.

 

The mobile check deposit is available only on iOS devices. And, you can follow the step I've outlined below to deposit the funds.

 

Step 1: Enter the check information.

 

  1. Sign in to your QuickBooks Online app from the mobile device.
  2. Click Cash Flow.
  3. From QuickBooks Checking balance, click Send Money.
  4. Select Deposit checks. (If you don't see this option, it means you aren't eligible yet).
  5. Enter the check amount.

 

Once done, visit this article, then follow Step 2 and 3: Use mobile check deposit with QuickBooks Checking.

 

Here's also an article as your additional guide if you need more details about the new feature: Find out more about mobile check deposit.

 

Get back to me if you have follow-up questions about making mobile check deposit by commenting below. I'll be around to answer.

jawi836749Author
August 6, 2022

Basically, what you just informed me is that I have no viable way of depositing this money (1) without an iPhone or iPad, and (2) if I am not yet eligible (which is vague). Why create a Checking account if I can't deposit checks? 

 

When will I be "eligible" (which, by the way, is vague and overbroad)?

 

When will the Android version be available? 

 

I need hard dates on these questions because I'm seriously considering dropping my account. 

    Ethel_A12
    August 6, 2022

    Thank you for getting back to us, @jawi836749.

     

    I can see how convenient it is to have this option on your mobile device.

     

    We can't provide a definite date for when it will be available on Android devices this time. For now, I recommend providing our Development team with feedback. The likelihood of adding the feature in QuickBooks will increase as more feature requests they will receive.

     

    Here's how:

     

    1. Go to the Gear icon in the upper.
    2. Choose Feedback.
    3. Enter your suggestion, and click Next.
    4. Select a category.
    5. Click Send the message.

     

    You can also check for more information about Mobile check deposits and frequently asked questions to learn more about it.

     

    Let me know if you have other concerns or questions about deposits. I'm always around to help. Have a great day.

    Mo1976
    September 18, 2024

    I can’t deposit my check with online mobil

    Anonymous
    September 18, 2024

    Thanks for chiming in on this thread, @Mo1976. Let's ensure to deposit those checks into your QuickBooks Checking account.

     

    First, did you receive a specific error message when depositing funds into your QuickBooks checking account? If you didn't but the issue persists, I suggest clearing the app's cache. By doing so, you can remove historical data and access QuickBooks with a clean state.

     

    To start, let's refresh your data to see the latest available information in your QuickBooks Online app to resolve this unexpected behavior.

     

    Here's how:

     

    iOS

    1. Go to Settings, then tap General.
    2. Click iPhone Storage, then tap the QuickBooks Online app.
    3. Select Offload App.

     

    This will free up the storage without deleting your app's documents and data.

     

    Android

    1. Go to Menu ☰, then tap More Options ⋮.
    2. Select Settings, then Refresh Data.
    3. Click YES to confirm.

     

    If the issue persists, you can uninstall and reinstall the Online mobile application. Otherwise, if the problem continues, you can access QuickBooks Online using other supported browsers.

     

    For more information, take time to read this article: Use mobile check deposit with QuickBooks Checking.

     

    Additionally, here's an article for future help that can help you get FAQs about QuickBooks Payments works in QuickBooks Online: Common questions about QuickBooks Payments deposits in QuickBooks Online.

     

    To ensure the issue is resolved for you, please let me know how you get on after attempting the steps. Kindly respond to this post, and stay safe.

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