I cant add my bank account

Welcome and thanks for visiting the Community, @ohoneyandmore-gm.

Are you getting any error messages when trying to connect your bank to QuickBooks Online (QBO)? If so, may I know what specific error you're having? Any additional information will help me provide the best resolution for your concern.

In the meantime, try signing into your QBO using a private browser (incognito). This will help us check if this is a browser-related (cache and cookies) issue.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, try to connect your bank again to double-check. You may refer to this article for the complete steps on how: Connect bank and credit card accounts to QuickBooks Online.

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

On the other hand, if you're unable to find your bank when connecting it to QBO, consider checking out this article for the ways on how to locate it: Find your bank or credit card account when you connect to online banking.

Don't hesitate to post a comment below by clicking the Reply button if you have any other issues or concerns. I'm more than happy to answer them. Have a wonderful day!