Skip to main content
E
eslam samy
February 17, 2021
Question

i cant connect my BOFA account to QB

  • February 17, 2021
  • 1 reply
  • 0 views

every time i try to connect my business account to QuickBooks this message shows up even though my account didn't get locked,

it happens right after i confirm to share my info with QuickBooks, i contacted my bank and they said the issue from QuickBooks online.

i was able to link another bank successfully but not BOFA anyone can help with this issue ?

 

Thank you.

1 reply

Angelyn_T
Angelyn_T
February 17, 2021

Hi Samy. 

 

I appreciate you for reaching out to us here on the Community page. I want to ensure you'll be able to connect your bank (BOFA) to QuickBooks Online (QBO).

 

There are no reported cases about customers not being able to connect BOFA into QBO. For now, I would like to know the specific error message you received. This way, I can look into details and gather enough information.

 

As an initial step, you can connect your account through a private window to identify if this is a browser-related issue. To save you time, you can use either of these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

If you're able to connect your bank account using a private browser, you can clear your original browser's cache to start fresh.

 

Moreover, you can use another supported and up-to-date browser to narrow down the result.

 

Just in case you're getting the same result, I suggest reaching out to our QuickBooks Online Support Team to check and investigate this further.

 

For more tips about fixing online banking errors with QBO, you may open these articles:

 

 

Please keep me posted if you have any other questions when connecting your account. I'm always here to help. Have a good one!

Terms & ConditionsAccessibility statement