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R
robert-rmcontrac
May 6, 2024
Question

I changed my phone number for quickbooks but my quickbooks bank keeps trying to use my old number.

  • May 6, 2024
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

K
Kurt_M
May 6, 2024

Welcome to the Community space, Robert. I'll gladly help you with changing the QuickBooks Checking phone number.

 

Reading your post, the contact number you modified is associated with your QuickBooks Online (QBO) company. To prevent QuickBooks from utilizing your old QuickBooks Checking contact number, you'll want to change the number associated with the account. I can outline the steps to get you going:

 

  1. Sign in to your QuickBooks Payments account.
  2. Click Account and then Account Profile.
  3. Select Contact Information, then Edit.
  4. Change your contact info, then select Save.

 

Refer to this article for more details: Update business and account info for QuickBooks Payments.

 

Also, if you wish to switch the bank account associated with your QuickBooks Payments account, feel free to visit this article for further guidelines: Change the deposit bank account for QuickBooks Payments.

 

You can utilize the comment section if you have follow-up questions about handling your QuickBooks Checking account or have any other concerns related to the program. I'll be around to help you out again. Have a good one.

P
Phonenunberchange1
November 21, 2024

I'm having the same problem. Anyone going to respond? When I log into QuickBooks, it gives me an option to send a text message to my current number. When I want to transfer money from checking or see the virtual card it asks me to send a text or call from a phone number that I no longer have and replaced a very long time ago. It's now over a week and not a single solution, no updates, no response. I already see my current phone number every where and no where do I see the old phone number. 

18887192191
18887192191
January 23, 2025

Hi,

I was also facing the same problem, your comment have actually helped me resolve the issue.

 

Thank You

    I
    IrizA
    January 23, 2025

    It was our pleasure helping you with your concern, RobertEvans.

     

    I'm glad to hear that my colleague was able to provide you with information that helps you resolve your concern. Your feedback is greatly appreciated, and rest assured that we're always here to help if you encounter any challenges while using QuickBooks.

     

    We always strive to provide the best solution for your concerns when changing your personal information or if you have other questions in QuickBooks Online (QBO), RobertEvans.

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