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pltirone
January 28, 2021
Question

I closed my old QB account less than a year ago. I'm supposed to be able to get back into the account for 1 year. I can't without paying. Suggestions?

  • January 28, 2021
  • 1 reply
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    1 reply

    C
    Catherine_B
    January 28, 2021

    Hello there, pltirone.

     

    When you log in to your account, you'll only have read-only access. However, if you want to use the feature and options again, you'll want to update or enter your billing information. You should be prompted to resubscribe as soon as you sign into the QuickBooks Online company.

     

    Here's how:

     

    1. Log in to your QuickBooks Online account. 
    2. Select the gear icon at the upper-right.
    3. Under Your Company, choose Account and Settings. 
    4. Select Billing & Subscription, then Resubscribe, and enter the updated billing information.
    5. Click Subscribe.

    For more details on what happens when you reactivate your account, check out this link: How to resubscribe or reactivate QuickBooks Online.

     

    Keep me posted if there's anything else that you need help with. Take care and have a good one!

    P
    pltironeAuthor
    January 28, 2021

    My understanding is that I should have read-only access but I can not even get that!  When I open my account, immediately a page downloads over it requiring me to re-subscribe AND PAY in order to go any further.  I can't get read-only access.  My bookkeeper is able to do so! Why can't I?????

    A
    AileneA
    January 28, 2021

    Hi, pltirone. 

     

    Thank you for reaching back to the Community. QuickBooks will grant you access to read-only for a year before we permanently delete all your data. Let's isolate this case by logging in to your account using a private window to determine if this is something browser unusual behavior. 

     

     

    To start, log into your QuickBooks account using a private browser/incognito. Here's how: 

     

    • Press Ctrl+ Shift + N keys on your keyboard (Google Chrome).
    • Press Ctrl+ Shift + P keys on your keyboard (Firefox or Internet Explorer).
    • Press Control+ Option + P keys on your keyboard (Safari).    

     

    Once it works, you can go back to your regular browser and clear the cache so the system can start fresh. You can also do this task on other supported, up-to-date browsers. 

     

    For more information about what happens to your account after cancelling your subscription, check out these articles:  

     

     

    Don't hesitate to add a comment below if you have any other QuickBooks concerns. I'm always here to help you!

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