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H
hello-aesthesia-
October 6, 2023
Question

I connected Amazon app, it has pulled up all Payouts, except May and April. Jan to Mar, Jun to Sep is fine, but April and May Payouts are missing how can I fix this?

  • October 6, 2023
  • 1 reply
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1 reply

Angelyn_T
Angelyn_T
October 6, 2023

I appreciate you joining the Community forum for the first time today, aesthesia-. I can see that you're facing an issue with your Amazon app, specifically with the missing payouts for April and May. It's my top priority to keep track of your entries accordingly.

 

I'm glad to hear that all the payouts from January to March and June to September have been added to QuickBooks successfully. Since the data from April and May are missing, I suggest connecting with Amazon Support to review if there are any ongoing issues with the application during these periods. From there, they will also assist you in bringing the entries to our system successfully.

 

I'm adding this article for more tips about linking your Amazon Business account to QuickBooks with the Amazon Business Purchases app to track your purchases in our system: Connect your Amazon Business account to QuickBooks Online.

 

On the other hand, if you have an account connected with QuickBooks Online (QBO), you may upload your older transactions using an Excel CSV file. Then, review and categorize them under the For Review section.

 

If you have follow-up questions while managing your Amazon entries with QuickBooks. I'm more than happy to help you again. Have a good one!

H
hello-aesthesia-Author
October 6, 2023

Hi Angelyn, 

this is the reply I got from Amazon Support: 

I understand that your third party application: Quickbooks is unable to sync/retrieve data with your selling account. I would like to inform you that this issue can be verified and troubleshooted only from the developer's account. We would not be able to troubleshoot this issue from your account. Please note that at this moment, we are unable to coordinate the next actions to resolve this matter unless we work with the application's Developer directly. While we understand that it is impacting sellers such as yourself we need the app developer to get in touch and actively work with us so to resolve the issue with their app. We would appreciate it if you could report this issue to your developer and ask them to contact us with the following information(all that is applicable): - application id - full request response in .txt format - API and Operation being used - batch id/report id if the issue is related to feed upload/reports

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