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info1643
June 8, 2021
Question

I didn’t received my funds

  • June 8, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

AlexV
AlexV
June 8, 2021

Hi info1643!

 

It depends on your deposit speed when you'll receive your funds. I'm here to help you.

 

For new merchants of QuickBooks Payments, it'll take up to 5 business days for you to receive the payment for the first 1 to 4 weeks. This is to ensure that your account is established to avoid future errors.

 

You'll want to sign in to your Merchant Service Center to see the status of your transactions.

  1. Go to the Activity & Reports tab, then Deposits.
  2. Select the date range in the Dates field.
  3. Tap Search.

 

We've gathered the most viewed articles to help you understand more how QuickBooks Payments works. Check them here: QuickBooks Payments FAQ.

 

Need more assistance? Leave a comment below and we'll respond as soon as we can. Thanks!

M
MirriamM
June 11, 2021

Hello again, @info1643. 

 

When starting to process or receiving payment for the first time, it takes five (5) business days to deposit your funds since we're still setting up your merchant account. Once done, your payments would be faster. It would be 1-2 business days for credit card payments and 2-7 days for ACH payments. There are also times that deposits may delay. To find out why, check this article: Why are my funds on hold?.

 

Additionally, banks have their own rules for processing payments. Thus, the deposit schedule is controlled by them.

 

On your Merchant account, you can also track the payments made by your customers for you to review. Here's how:

  1. Sign in to the Merchant Service Center from a web browser.
  2. Go to the Activity & Reports tab.
  3. Choose Transactions. 
  4. On the Transactions page, click >Show advanced options. 
  5. Go to the Card section and enter the Cardholder name which is your customer's name. 
  6. Hit the Search button at the bottom.

On that page, all the transactions made will show up.

 

You can also contact our QuickBooks Payments Customer Support Team for them to check the payment status, its reasons for the delay, and help you resolve it. 

 

I'm attaching some articles below which you may find helpful:

If you have any other questions about this matter, feel free to comment below. I'd be more than happy to answer it for you. Have a great day. 

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