I didn't update the American Express connection back in May and now it's not letting me update it. What do I do?

Hi @record-kate,

Let's get your online bank account to work without any issues.

Before we proceed further, I'd appreciate it if you can provide additional information on your issue. If you see any error codes or error messages when you click the Update button, it would help resolve this problem.

At this time, what I can suggest is to check if you're able to log in to your actual online bank's web page. From there, check for any messages, notifications, or alerts. These can block QuickBooks Online (QBO) from downloading your bank transactions. 

Open this article for more details: What to do if you get a bank error or can't download transactions in QuickBooks Online. 

To keep your bank balance up to date, view this article: Manually upload transactions into QuickBooks Online. It has the steps on how you can import your bank transactions by hand.

If there's anything else I can assist you with about your online banking, feel free to let me know. I'll be sure to handle them for you.