I don't have checkmarks on my bank reconciliation, so I can't select any transactions to balance. Where are they?

Hi rharper1-student,

Is the check mark column missing or just the check marks for each transaction? Let me help you out.

We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.

• Google Chrome: Ctrl + Shift + N.
• Safari: Command + Shift + N.
• MS Edge and Firefox: Ctrl + Shift + P.

If you can see the check marks while on a private browser, you can clear the cache. If not, please use a different browser to see if this only happens to the one you are using.

I'm just a comment away should you need more help with your reconciliation.